Q: and i was about to print out a shipping label and my printer stopped working, i told the buyer what happened and today i see he sent me 3 e mails, one saying just send me the bracelet and everything will be OK, the second one says, are you trying to rip me off, you don't want to do that i know people in NEW JERSEY that will track you down and the third one says, contact me ASAP unless you want me to contact my friends in JERSEY, i don't think you want to go there. this is my first sale and i don't think this guy deserves the bracelet now, should i just suck up his a-hole remarks and ship it or can i contact pay pal or e bay to cancel this sale. how can i do that? i figured if i print out a shipping label then he could track it and he would then receive a statement telling him when it was shipped, plus it would have a receipt value
A: This is more of a legal question than a buyer with his shorts in a knot. First, contact ebay and paypal about the threats. Second, a reasonable amount of time for shipping an item is expected. I buy and sell a lot on ebay and sometimes I have waited about a week for the item to be shipped. Most legit buyers and sellers know the payment has to clear because of fraud online , not just in ebay. If you have gotten 3 emails because he bought it less than 24 hours ago then I would contact ebay and paypal inform them, send a copy of the letters and request to cancel the sale. You will have to refund the money, but only do it after you are sure it clears. If he leaves a negative feedback which I guarantee he will, post you own explanation to it. To contact ebay you can either do the live chat which is about the only way at first, calling them is like getting an audience with the Pope. If you are as you say thinking about sucking it up and sending him his item, don't expect him to leave you a good feedback, Ebay has a rule that only buyers can leave negative feedbacks, sellers can not leave negative or neutral feedbacks